Frequently Asked Questions

Everything you need to know about your Le Rose Stories experience.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Please note that sale items and intimate apparel are final sale for hygiene reasons.

How do I know which size to choose?

Each product page features a detailed sizing guide. We recommend measuring yourself and comparing it to our chart, as our curated collections may have slight variations in fit.

Are your materials sustainably sourced?

At Le Rose Stories, we prioritize ethical manufacturing and high-quality fabrics. We work closely with our suppliers to ensure fair labor practices and utilize organic or recycled materials whenever possible.

Can I change or cancel my order after it's placed?

To ensure fast delivery, we process orders quickly. You can request a change or cancellation within 1 hour of purchase by contacting our support team via live chat or email.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.